Institutional Terms of Service

1. Provision of Software as a Service (SaaS)

Schoyo grants to the subscriber institution a non-exclusive, non-transferable, subscription-based license to access and use the Schoyo EdTech Operating System, including student management, LMS, finance, HRMS, compliance modules, and the SHAPE career engine, in accordance with the executed institutional service agreement.

2. Institutional Data Ownership

The Institution retains 100% full, exclusive ownership of all student, parent, academic, and financial data entered into or generated through the platform. Schoyo claims no intellectual property rights over customer data.

Schoyo is granted solely a limited license to host, process, and back up institutional data exclusively for the purpose of operating the services contracted by the Institution.

3. Intellectual Property Rights of Schoyo

Schoyo retains all right, title, and interest in and to the platform, including all software code, interface designs, proprietary algorithms, predictive synthesis models (including SHAPE heuristics), trademarks, documentation, and system architecture. The Institution agrees not to reverse engineer, decompile, or create derivative works from the software.

4. Service Availability & SLA

Schoyo targets an annual service availability uptime of 99.9%, excluding scheduled maintenance windows conducted during low-traffic periods (typically between 1:00 AM and 5:00 AM IST) with advance notice to school administrators.

5. User Authentication & Account Security

The Institution is responsible for provisioning authorized staff, teacher, student, and parent accounts, and for maintaining role-based permission boundaries. Users must maintain credentials securely and notify the school administrator and Schoyo immediately upon any suspected credential compromise.

6. Acceptable Use Policy

Users shall not:

• Use the platform to store or transmit defamatory, unlawful, or infringing content.
• Attempt unauthorized penetration testing, vulnerability scanning, or disruption of platform infrastructure without written authorization.
• Circumvent account authentication controls or access records belonging to another institution.

7. Contract Term, Renewal & Data Export

Institutional subscriptions renew annually unless terminated by either party with 60 days advance written notice prior to the anniversary date.

Upon termination, Schoyo guarantees that the Institution will be provided a 30-day window to export all historical academic registers, student databases, and financial audit logs in standard machine-readable formats.

8. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Republic of India. Any disputes arising out of or related to these terms shall be subject to the exclusive jurisdiction of the competent courts in Muzaffarnagar, Uttar Pradesh, India.